Privacy

Personal information provided when using the "The Ticket Gnome" website (hereinafter referred to as "this site") will be used by The Ticket Gnome (hereinafter referred to as "our company") for the following purposes.

Information We Collect

• Name and email address
• Payment information (processed by Stripe — see "Payment Processing" below)
• Ticket and session data, including ticket codes, guest IDs, and scan/attendance timestamps
• Photographs taken during your photo session, and any images generated or made available for download
• Basic service usage history (e.g. login activity, download activity)

How We Use Your Information

• Billing for tickets and image downloads that you purchase or inquire about.
• Providing various services available on this website, including generating and delivering your session photos.

Personal information provided will be managed responsibly by our company and will not be disclosed to third parties in principle. However, information may be disclosed in the following cases:
• When necessary to fulfill services provided through this website.
• When services provided by this website require cooperation with specific partner companies that jointly use personal information.
• When deemed necessary to protect the legitimate rights of a third party.
• When required by requests from national or public authorities.

Payment Processing

Payments made on this site are processed by Stripe, Inc. We do not store your full payment card number on our servers. Your payment information is subject to Stripe's own privacy policy and security practices.

Regarding the Joint Use of Personal Information

Our company operates this site and HollyConTokyo.com as companion services sharing a common database and system, under common operation. Our company may also jointly use personal information with the event "Tokyo Comic Convention" (operated by Tokyo Comic Convention Co., Ltd.), "HollyCon Japan," and "Hong Kong Comic Con" when deemed necessary for event operations.

Cross-Border Transfer of Information

This site's infrastructure is hosted in Japan (AWS Tokyo region). Certain service providers we rely on, including Stripe, may process or store information outside of Japan or Hong Kong, including in the United States. Where required by applicable law, we take reasonable steps to ensure such transfers are handled appropriately.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, supporting customer service requests, resolving disputes, and maintaining service records. Retention periods vary depending on the type of information; for example, ticket and purchase records are generally retained longer than session photographs. If you would like your data deleted, please contact us using the information below.

Your Rights

Depending on your location, you may have the right to request disclosure, correction, or deletion of your personal information, or to request that we stop using it. To make such a request, please contact us at support@theticketgnome.com. We will respond in accordance with applicable law, including Japan's Act on the Protection of Personal Information (APPI) and Hong Kong's Personal Data (Privacy) Ordinance (PDPO) where applicable.

This site uses browser storage functionality called cookies to improve user convenience.

Cookies may be used for purposes such as maintaining your login session and understanding general usage of the site. Cookies do not directly store your name, email address, or payment details. Please note that if you use browser settings to block cookies, some features of this site may not function properly.

Our company may change the contents of this privacy policy without prior notice. When using this site, please check the latest version of the policy.

Contact

If you have any questions about this privacy policy or how your information is handled, please contact us at support@theticketgnome.com.